On November 10th, Apple today announced its replacement and repair expansion plan for iPhone X on its official website. Apple announced that Apple has determined that some iPhone X display screens may have touch problems due to a possible component failure on the iPhone X display module. Apple will replace the display module for free for eligible devices.
According to the announcement, the affected device may exhibit two symptoms: 1. The display or part of the display does not respond or intermittently responds to the touch operation; 2. The display reacts even if no touch operation is performed.
The following is the full text of Apple’s official website announcement:
Apple has determined that some of the iPhone X’s display may have touch problems due to a possible component failure on the iPhone X display module. Affected devices may exhibit the following symptoms:
1. The display or part of the display does not respond or intermittently respond to touch operations
2. The display will respond even if there is no touch operation.
Apple or an Apple Authorized Service Provider will replace the display module for free for eligible devices.
Other iPhone models are not covered by this program.
Please choose one of the options below to send your iPhone X for repair. Before providing any services, the technician will check your iPhone to verify that your device is eligible for this program.
1. Find an Apple Authorized Service Provider.
2. Make an appointment to go to the Apple Retail Store.
If you have questions or need further assistance, please contact Apple Support.
Back up your iPhone to iTunes or iCloud before accepting the service. Learn more about the preparations for the iPhone service.
If there is any damage to your iPhone X that can affect the completion of the repair (such as a broken screen), you need to solve the problem before repairing. In some cases, additional repairs may be required.
Apple may restrict the repairs to be made only in the country of purchase.
This Apple program does not extend the standard warranty coverage of the iPhone X.
If you think your iPhone X was affected by this issue and you paid for the replacement display module, you can contact Apple for a refund.
This program provides protection for affected iPhone X devices for a period of three years from the date of first retail sale.